Overview
**Return and Refund Policy**
**Effective Date**: [14/-8/2024]
At Rinak Fashion, we strive to ensure that our customers are satisfied with the products they purchase from us. This Return and Refund Policy outlines the circumstances under which returns are accepted, how refunds are processed, and the steps you need to follow to request a return or refund.
### **1. Eligibility for Returns**
We accept returns under the following conditions:
– **Damaged or Defective Products**: If you receive a product that is damaged, defective, or faulty, you are eligible for a return.
– **Incorrect Product Delivered**: If the item you receive does not match your order, we will accept a return for a replacement or refund.
– **Unsuitable Product**: If the product you receive does not meet your needs (such as sizing issues for uniforms), you may be eligible for a return, subject to the product being in its original, unused condition.
**Note**: Returns are not accepted for products that have been used, washed, altered, or do not have their original tags and packaging.
### **2. Return Period**
You have a window of 7 days from the date of purchase or delivery to initiate a return.
### **3. How to Request a Return**
To request a return, follow these steps:
1. **Contact Us**: Notify us within the return period via phone at 09954098001 or email at support@rinakfashion.com. Please provide your order details, receipt, and reason for the return.
2. **Return Authorization**: We will review your request and issue a return authorization if your request meets the eligibility criteria.
3. **Return Shipping**: You may be responsible for return shipping costs unless the return is due to a defective or incorrect product. We will provide instructions on how to ship the product back to us.
### **4. Condition of Returned Items**
For returns to be accepted, the following conditions must be met:
– The item must be unused, unwashed, and in the same condition as when received.
– The product must be returned in its original packaging with tags and any accessories included.
– For damaged or defective products, please provide photographic evidence or other relevant documentation when requesting the return.
### **5. Refund Process**
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund based on the condition of the returned item. If approved, your refund will be processed as follows:
– **Refund Method**: Refunds will be issued to the original payment method (e.g., credit card, bank transfer) or as store credit, depending on your preference and the original transaction method.
– **Processing Time**: Refunds are typically processed within **[Insert Number of Days, e.g., 5-7 business days]** after the return has been approved.
– **Shipping Fees**: Original shipping charges are non-refundable unless the return is due to an error on our part (defective or incorrect item).
### **6. Exchanges**
If you wish to exchange a product for a different size, color, or variant, please follow the return process and request an exchange. The new item will be sent after we receive the original product and verify its condition. Exchanges are subject to product availability.
### **7. Non-Returnable Items**
Certain items are non-returnable, including:
– Customized products (e.g., uniforms with embroidery or personalization).
– Clearance or final sale items.
– Used or altered products.
### **8. Contact Information**
If you have any questions or need assistance with your return or refund, please contact us at:
**Rinak Fashion**
Sonabarighat, Silchar, Cachar, Assam 788013
Phone: 09954098001
Email: support@rinakfashion.com
We are committed to providing fair and transparent policies that protect your rights as a customer while ensuring a smooth shopping experience with us.
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